Maintenance & Repairs
We're Here to Help Keep Your Home Running Smoothly
Things break. Faucets drip, air conditioners stop cooling, and garbage disposals occasionally decide they've had enough. When something goes wrong in your home, we're here to help get it fixed.
Our maintenance process is designed to make reporting issues easy, keep you informed, and get repairs handled as quickly as possible.
Before You Submit a Maintenance Request
Some common household issues have surprisingly simple fixes. Before submitting a maintenance request, take a look at our troubleshooting videos below.
These quick, step-by-step guides can help you resolve minor problems without having to wait for a maintenance technician, and remove the risk that a maintenance trip might be charged to you.
These are some of our most common maintenance issues that can be easily cured by you, and are often your financial responsibility under the lease.
Garage Door Safety Sensors
Clearing a sink drain with a plastic hair-removal tool
Kitchen, Bathroom or Garage Outlet Not Working
Outlets or Lights Not Working
If you're comfortable trying a simple fix, these videos may save you some time & money. If the issue persists, or you're unsure what to do, don't worry. Just submit a maintenance request and we'll take it from there.
Never attempt a repair that could put your safety at risk.
How Our Maintenance Process Works
1. Submit Your Request
Use your online Resident Portal to submit a maintenance request. Please provide a detailed description of the problem and include photos or videos whenever possible. The more information we have, the faster we can determine the best solution.
2. We Review the Issue
Our maintenance team reviews your request, determines the appropriate next steps, and prioritizes repairs based on urgency. Some issues may require additional troubleshooting, while others will be assigned directly to a qualified maintenance professional.
3. Scheduling & Repairs
Once the repair is assigned, our team or an approved vendor will coordinate access to your home. Some repairs can be completed in a single visit, while others may require specialized parts, additional work, or owner approval.
4. Follow-Up & Completion
We work to ensure the issue is resolved and the maintenance request is properly documented. If something still isn't working as expected after the repair, please let us know.
Emergency Maintenance
Some problems simply can't wait. Issues that pose an immediate threat to safety or could cause significant property damage should be reported immediately using our emergency maintenance process.
For life-threatening emergencies, call 911.
Need to Request a Repair?
If you've tried the troubleshooting steps and still need help, we're ready.
Log in to your Resident Portal to get started.