Tenant FAQs

Rent is due on the 1st of each month

Yes. Rent may be paid through the 3rd without late fees.

Late fees may apply after the grace period. If rent remains unpaid, a Notice to Vacate may also be posted and a fee for $125.00 will be posted on the ledger.

Payments are applied to outstanding balances first, including fees, utilities, repair charges, or other non-rent charges before being applied to rent. If you have an outstanding balance please include with rent payment to avoid late fees on rent.

No. Rent must still be received on time regardless of weekends, holidays, or mail delays.

No. Rent may not be paid in cash unless otherwise agreed. Accepted payment methods may include cashier’s checks, money orders, personal checks, or electronic payments. We do offer Retail Cash Pay (download QR code through portal)

Cash payments can be made through RentVine using approved retail payment locations.

A returned payment fee may apply, and payment is required to be certified funds only.

All maintenance requests should be submitted through the Resident Portal.

Emergencies include:

• Active flooding
• Major plumbing leaks
• No heat during freezing temperatures
• Fire, smoke, or gas odor
• Sewage backup
• Electrical hazards

The following are generally not emergencies:

• Air conditioning
• Slow drains
• One appliance not working
• One sink or toilet not working when others are available
• No hot water for a short period while awaiting vendor scheduling

If the repair is caused by tenant damage, neglect, misuse, dirty filters, clogged drains, disposal jams, broken windows, or failure to properly maintain the property, the tenant may be charged.

Yes. Tenants are responsible for regularly changing HVAC filters. Failure to do so can cause damage to the system and may result in repair charges.

No. Rent must still be paid according to the lease.

No. Repairs must be approved and coordinated through management.

No. Tenants may not complete repairs or hire contractors without written approval from management.

A non-emergency hotline fee may apply if the emergency line is used for an issue that does not qualify as an emergency.

Tenants are responsible for placing utilities in their name by the lease start date. Unless, otherwise stated in your lease.

The tenant is still responsible for completing the utility setup process. Delays with inspections or utility company scheduling do not remove the tenant’s responsibility.

Please refer to your lease for the required notice period. Most leases require a 30 day written notice in advance.

Security deposit accounting is typically provided within 30 days after move-out, as required by Texas law. A forwarding address will need to be provided.

Possible deductions may include:

• Unpaid rent or fees
• Cleaning charges
• Tenant-caused damage
• Missing items
• Yard maintenance
• Utilities left unpaid

Normal wear and tear includes minor scuffs, small nail holes, or light carpet wear from normal use.

Damage includes large holes in walls, broken windows, pet damage, stained carpet, missing blinds, broken doors, or damage caused by neglect.

No. The lease does not allow tenants to use the security deposit in place of the last month’s rent.

If proper written notice is not given, the lease may automatically renew on a month-to-month basis.

Any items left behind may be disposed of, donated, stored, or sold. The tenant may also be charged for removal, storage, or disposal costs.

No. Any items left behind may result in hauling, cleaning, or disposal charges.

If the lease converts to a month-to-month tenancy, it continues until either party provides written notice. The termination is generally effective on the last day of the month following the month notice is given.

Yes, but guests may not stay more than 7 consecutive days without written approval.

No. The property may only be used as a private residence unless written approval is given.

No. Listing the property on short-term rental sites is prohibited.

No. These items are not allowed unless specifically approved in writing.

Up to 4 vehicles are allowed unless otherwise approved in writing. (please review the lease if you are in a duplex, apartment or condo.)

No. Vehicles may only be parked in garages, driveways, designated parking areas, or on the street if allowed.

Yes. Unless otherwise stated in the lease, tenants are responsible for mowing, trimming, weed control, debris removal, and regular watering.

No. Smoking, vaping, or tobacco use is not allowed anywhere on the property.

No. Any lock changes, rekeying, or installation of security devices must be approved in writing.

No. Alterations such as painting, changing flooring, installing fixtures, adding alarm systems, or mounting satellite dishes require written approval.

You should complete and return the Inventory and Condition Form within 2 days of move-in.

Tenants are generally responsible for repairs caused by negligence, clogged drains, broken windows, damaged screens, washer or dryer issues, disposal jams, phone or cable jacks, dirty filters, and water or ice maker issues.

If you remain in the property after your lease ends without approval, holdover rent may apply at three times the normal monthly rent.

Early lease termination is subject to the lease terms. Reletting fees, continued rent responsibility, and other charges may apply.

Only approved pets or assistance animals are allowed. Any required documentation must be submitted and approved before the animal is brought onto the property.

Any change in occupants must be approved through management. Additional application fees or lease changes may apply.

No alterations, painting, satellite dishes, locks, or other changes should be made without written approval.

For non-emergency questions, please contact management during normal business hours or through the Resident Portal.

1901 Matthews Lane Austin, Texas 78745.