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Tenant FAQ

Answers to your commonly asked questions


When I move out, what do I need to do to receive my full security deposit back?
Please review the Move Out Guide

Can I get my keys the night before my lease starts, or a few days early?

No. Keys are available the morning of the start date of your lease, assuming all funds owed have been paid. Specific instructions will be provided to you on where to pick up keys.

Do you have an office? I’d like to discuss something with you in person or pay rent in person?

We do not have a staffed office. We are often out at properties during the day, so keeping a dedicated office space does not make sense. We use a mailbox store, Postmark’d, as our virtual office. Payments or other materials can be dropped off there. Staff at Postmark’d cannot answer any questions about your home or lease.

Is there a night drop box?
No. Postmark’d is open from 8a-6pm Monday-Friday, and 9a-3p on Saturday.

How long does it take to get my deposit back?
Deposit dispositions will be mailed within 30 days of the surrender of the property and the receipt of your forwarding address, per TX Property Code.