Tenant FAQ

Answers to your commonly asked questions

 

When I move out, what do I need to do to receive my full security deposit back?
Please review the Move Out Guide

Can I get my keys the night before my lease starts, or a few days early?

No. Keys are available for pickup after 9am on the day that your lease begins. Keys are available for pickup at Postmark’d (next to Starbacks, in the Escarpment Village Shopping Center, at 9600 Escarpment Blvd, Austin, TX 78749).


Do you have an office? I’d like to discuss something with you in person or pay rent in person?

We do not have a staffed office. We are often out at properties during the day, so keeping a dedicated office space does not make sense. We use a mailbox store, Postmark’d, as our virtual office. Payments or other materials can be dropped off there. Staff at Postmark’d cannot answer any questions about your home or lease.


Is there a night drop box?
No. Postmark’d is open from 8a-6pm Monday-Friday, and 9a-3p on Saturday.

How long does it take to get my deposit back?
Deposit dispositions will be mailed within 30 days of the surrender of the property and the receipt of your forwarding address, per TX Property Code.

Contact Us

HENDRICKS REAL ESTATE
9600 Escarpment Blvd #745-45
Austin, TX 78749

P: (512) 201-4350
F: (512) 236-5257
tim@512re.com

Texas Real Estate Commission Consumer Protection Notice
Texas Real Estate Commission Information About Brokerage Services

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